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The Fuzzy Art of Solution Evaluation: 7 Key Questions for Building a Solid...
So you’ve been assigned to evaluate a new technology or application for your organization. Yikes! What next?First of all, remember that you’re not alone. Many growing organizations are faced with the...
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How Not to Lose Your Job Due to a Security Breach
Negative approach? Maybe. But if you are the person in charge of ensuring your IT network and systems are buttoned up from all manner of malicious intruders, sometimes clueless users and a growing...
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The Most Secure Way to Implement BYOD? Secure Mobile Workspaces!
Mobility is one of the most transformational technologies available today.In just a few short years, mobile devices have evolved from cool consumer technology into mission-critical enterprise tools....
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5 Best Practices for Mobile Device Management (MDM)
There’s no question that mobility offers a wealth of benefits to organizations, from better productivity and collaboration to improved IT agility and competitive advantage. But as I explained in my...
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How to Achieve ROI in 6 Months or Less with a Fully Integrated Anypoint...
If you’re like most systems admins, you find that securing, managing, and maintaining your endpoints is tedious and time consuming, while growing in complexity. In today’s IT environments, you no...
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How to Save the Equivalent of One Full-Time Employee Salary with IT Systems...
The fundamentals of systems management have changed, so you’re faced with managing and securing a growing number of devices, a variety of operating systems and multiple types of users, in addition to...
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The Gartner MQ for Client Management Tools — Reading Between the Lines of...
As Gartner releases its annual Magic Quadrant (MQ) results across multiple disciplines, the analyst firm naturally stirs discussion about evaluations and year-over-year advances or retreats in vendor...
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Saving Time at Work Adds up — to a Life You Want
Ever wonder how many minutes in a day you could reclaim if you didn’t have to run herd over OS deployments, patches, upgrades, reimaging and the myriad other systems management and deployment tasks...
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Improve User Support with a Flexible, Integrated Service Desk
The service desk is often the face of the IT department organization-wide, so you want a solution that keeps your users happy. That means, primarily, a service desk that reduces mean time to resolution...
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Green IT— Not Just for Earth Day Anymore?
The annual Earth Day celebration is upon us, and with it the goal to spotlight the planet’s environment, and increase public awareness of what can be done to reduce pollution and improve...
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Service Desk and ITIL: Getting Started, One Step at a Time
IT departments today are striving to support new business initiatives, meet regulatory compliance requirements and operate under tough budget constraints.Strategically implementing best practices, such...
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Make Your Service Desk More Effective with Better Communication
Effective Communication has Multiple DimensionsEasy and effective communication between users and IT engineers is critical for swift resolution of problems. This communication often starts when users...
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Finding the Best Service Desk Delivery Option for Your Organization
In my last blog, I talked about some of the features and functionality every organization needs from a service desk solution. But there’s also a higher level question to consider: which delivery model...
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Tech Tools for Schools: New Initiatives, More Devices
You don’t have to look hard in the media to find articles reporting a shortage of software developers and other IT professionals in the job market today. Educators and policy makers alike are...
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The Fuzzy Art of Solution Evaluation: 8 Broader Questions for Choosing the...
A couple of weeks ago, I offered seven key questions for building a solid evaluation methodology to help you as you embark on any journey to select new technologies, whether you’re looking for...
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